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Where are my pictures?
If you have been granted access to a gallery, log in first, then click on My Pictures next to your name toward the top left corner of the screen.

What is My Pictures?
My Pictures are secured galleries that you have access to.

I purchased a print package or an eCertificate, how do I know the amount of the credit I have available to spend?
Your account has been credited with the balance of your print package or your eCertificate puchase amount plus the bonus amount. You will see your credit amount toward the upper left, just below your name.

How do I redeem my eCertificate or print package credit?
~ Place the prints you want to order in your shopping cart, you will continue to see your full credit amount on the left as well as your shopping cart total on the right next the the 'shopping cart' link. When you are finished shopping, click "check out" (upper right).
~ you can also click 'shopping cart' at this point and verify/change your order before checking out. Click 'check out' at the bottom right when you are satisfied with your order.
~ On check out page 1, choose your shipping option, verify your ship to address, and add any special instructions and click 'continue'.
~ On check out page 2, you will see a total including shipping charges with your credit deducted. If your credit is not enough to cover your entire order you can finish paying on the next page. Click 'place this order'.
~ If you have a balance, choose
~ PayPal or Major Credit Card (this will take you to the paypal site, you do not need a paypal account to use this option) or
~ Pay With Credit Card (this will take you to our secured payment form.

How do I order my prints
Click on the gallery you want to order a print from, you will see rows of thumbnails associated with that gallery. Click on the image you want to order, that image will open larger with print options to the right. Below "Add images to cart" you will see a list of categories (such as standard, specialty, and packages and collections). Click the category, then the print size/style you want. Select any services and/or color options you want to add, fill in any text options and choose your composite border if applicable. Click "Add To Cart".
After you have finished filling your cart, click "check out" (upper right) and finish your order.

I've chosen an image and the size/style I want it printed as but nothing happens
Look to the top of that package, there may be a message in red telling you what is missing in order to add that print to your order. If that is not the problem, try clicking again, you may have had a loss of internet connection at the time and it should be fine now.

I've filled my shopping cart, but it won't let me check out
Check for an error message when you try to check out. Most likely you have chosen a package or print that requires more than one image. In this case you will need to choose more prints to finish that package. Go back to your gallery, choose the image you want to add. Below the catagory 'Add current image to:' you will see the package(s) that need more images, click that and then on "Add to package". The gallery will tell you how many images you have chosen and how many you need below the 'add to package button ... 'You have selected 1 of 8 Images.' Continue adding images until the numbers match and then you will be able to check out.

Will the pictures I select stay in my shopping cart?
Yes. Your pictures will stay in your shopping cart until you either place the order or delete them yourself.

I can't seem to log in.
Log in information is case sensitive, be sure you have entered it correctly. If you have forgotten your password, click here.

Why do I have to register to add images to my shopping cart?
By registering an account, you are able to keep items in your shopping cart for a long period of time. Additionally, you will be able to view your orders and private galleries (if available) by having an account.

Does it cost anything to register for an account?
No.

Will registering an account with you cause me to get spam?
No, Colbert's Photography never sells or shares email addresses of our customers. You will get occasional gallery sales and update emails and studio specials directly from us, if you would like to opt out of those, please let us know and your name will be removed.

I have been sent access information for a gallery, what do I do?
Click the Access Gallery link. Enter in the access code on that page. If correct, you will be able to view the gallery. If you have an account and are logged in, then you will only have to do this once and this gallery will be listing in My Pictures.